AI trained on your store content and product catalog
Live Chat Handoff
Product recommendations inside customer chats
Order Tracking Built In: Customers check order status right in the chat
SuperBot is an AI-powered customer support agent for your site. Once installed, it adds a chat widget where visitors can ask questions and receive instant answers drawn from your own content — your products, pages, blog posts, and any knowledge you add. It can help shoppers find products, check on orders, and get answers to common questions at any hour, even when your team is offline.
Behind the widget is a full support workspace in your dashboard. Conversations arrive in a shared inbox where you can review what the AI has said and step in personally whenever a conversation needs a human touch. You can train the AI with approved answers, organize a knowledge base, and adjust the widget's appearance, languages, and business hours. Tools for capturing leads, managing customers, and reviewing analytics are included, giving you one place to handle support from first question to resolution.
SuperBot aims to reduce time spent on repetitive questions and help visitors get answers without waiting. Every feature is available on every plan, including the free plan — paid plans simply raise your monthly conversation volume. Setup requires no code.